How can we help?
Find answers to common questions about your account, payments and applications. If something still is not working, email us with only the information needed to investigate.
EMAIL SUPPORT · alberto@haired.appStart here
Choose the area that best describes your issue.
This helps us understand the issue without requesting unnecessary information.
- 01Write from the email address connected to your account.
- 02Tell us what you were trying to do and which page you were on.
- 03Include the exact error and, if useful, a screenshot with sensitive data hidden.
- 04For billing questions, include the date, amount and plan; never send your full card number.
Frequently asked questions
Short answers for the most common situations.
I cannot access my account+
Request a new link from the login page and open only the most recent one in the same browser. If it still fails, email us from your account address and include the URL and exact error.
I have a question about a charge or subscription+
Check the receipt sent by Stripe first. You can open the subscription portal from your profile to review or cancel your plan. If you cannot access it, send us the account email, date, amount and plan. Do not send full card details.
An application is not shown as submitted+
Landeo only marks an application as submitted after receiving valid confirmation. If you see “Action required” or “External completion”, complete the indicated step on the employer’s official website. Landeo does not bypass CAPTCHAs or third-party decisions.
I want to correct or delete my data+
You can update available information from your profile. For an access or deletion request, email us from the address linked to your account. We may request reasonable identity verification before acting.
When will I receive a response?+
We review messages according to availability and priority, but do not offer a guaranteed response time. Access, security and incorrect-charge reports are prioritised when they include enough information.
Still need help?
Open an email with a short template. Support is provided exclusively by email.
What support can do
We can investigate technical issues involving Landeo and guide you through using your account. Support is provided on a reasonable-efforts basis and does not guarantee interviews, job offers, employment, outcomes, refunds or reversal of decisions made by employers, job platforms, banks or other third parties. Landeo is not an employer, recruiter, legal representative or financial institution.
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